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You call or email and we will respond as quickly as possible. We are ready to assist you with issues that may arise and also love to hear any enhancement requests you may have.
During business hours our support team will take your call or respond to your email immediately, or in the rare case we do not make it to the phone,
we will call you back as quickly as possible.
We will walk through any issue you are experiencing and offer the best immediate solution. For any issues that can not be solved immediately we will report
to developers the same day and begin working on a solution right away.
First-class, human touch support sets TriMed apart. At TriMed we maintain a well trained, experienced, friendly support staff. We know that issues arise and instead
of building a structure to keep you from talking to our team we have constructed one that invites you to talk to them.
The world of healthcare software support and implementation has silently but rapidly changed over the past few years. More and more software companies rely on providing
support only through FAQ’s, email only, online user communities and the like...
communities and the like. TriMed is different. We are determined to work with you during your implementation and long after.
As a TriMed client, you know our names and we know yours. Simply pick up the phone or shoot us an email when you are experiencing difficulties and one of us
will walk with you step-by-step to get it solved as quickly and efficiently as possible.
TriMed’s philosophy is that the sooner we can get to a call, the sooner the problem is solved and the sooner the customer is once again productive.
This reduces the frustration and wasted time that end-users...end-users might normally experience.
We believe that a productive customer is a happy customer. They finish their day’s work sooner, and are more productive and effective as a clinician.
That’s right. We offer support around the clock for any of your emergency needs. When you contact us, you will you be conversing with one of our team members
located in High Point, North Carolina. Our key to... North Carolina. Our key to success is that we deliver educated support
at the time it is requested.
It’s a simple system, really. You call, we answer. You email, we reply. What could be simpler than that?
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