Our Simple Support Process
Support Like Never Before
You Call
Whether you call or email, our team is ready to help. We’re here to resolve any issues and would love to hear your ideas for improving your experience. That’s what partners do.
We Answer
During business hours, our support team will answer your call or reply to your email promptly. If we happen to miss your call, rest assured—we’ll return it as quickly as possible.
We Offer Support
We’re here to guide you through any issue and resolve it quickly. If something requires more time, we’ll notify our team the same day and get started on a solution immediately.
Unmatched Support
First-class, human touch support sets TriMed apart.
At TriMed we maintain a well trained, experienced, friendly support staff.
We know that issues arise and instead of building a structure to keep you from talking to our team we have constructed one that invites you to talk to them.
At TriMed we maintain a well trained, experienced, friendly support staff.
We know that issues arise and instead of building a structure to keep you from talking to our team we have constructed one that invites you to talk to them.
Accessible Support
The world of healthcare software support and implementation has silently but rapidly changed over the past few years. More and more software companies rely on providing support only through FAQ’s, email only, online user communities and the like.
TriMed is different. We are determined to work with you during your implementation and long after. As a TriMed client, you know our names and we know yours. Simply pick up the phone or shoot us an email when you are experiencing difficulties and one of us will walk with you step-by-step to get it solved as quickly and efficiently as possible.
TriMed is different. We are determined to work with you during your implementation and long after. As a TriMed client, you know our names and we know yours. Simply pick up the phone or shoot us an email when you are experiencing difficulties and one of us will walk with you step-by-step to get it solved as quickly and efficiently as possible.
Reputable Support
TriMed’s philosophy is that the sooner we can get to a call, the sooner the problem is solved and the sooner the customer is once again productive. This reduces the frustration and wasted time that end-users might normally experience.
We believe that a productive customer is a happy customer. They finish their day’s work sooner, and are more productive and effective as a clinician.
We believe that a productive customer is a happy customer. They finish their day’s work sooner, and are more productive and effective as a clinician.
24/7 Support
That’s right. We offer support around the clock for any of your emergency needs. When you contact us, you will you be conversing with one of our team members located in High Point, North Carolina. Our key to success is that we deliver educated support at the time it is requested.
It’s a simple system, really. You call, we answer. You email, we reply. What could be simpler than that?
It’s a simple system, really. You call, we answer. You email, we reply. What could be simpler than that?
EHR Optimization
At TriMed EHR, our 24/7 Support system is a cornerstone of our EHR Optimization strategy. We understand that a reliable, always-accessible support team is crucial for maintaining the smooth operation of Electronic Health Records. Our dedicated professionals are committed to promptly addressing and resolving any EHR-related issues, ensuring that your medical practice's workflow remains uninterrupted and efficient. This steadfast support is an essential component in the optimal functioning of our advanced EHR systems.
Practice Management Software Features
The 24/7 Support offered by TriMed EHR is not just a service, but a pivotal feature of our Practice Management Software. This round-the-clock assistance ensures that every facet of your practice's management—from scheduling to billing—is backed by immediate expert support. Our team's readiness to assist at any hour adds a layer of reliability and efficiency, making our software a standout choice for practices seeking comprehensive management solutions that include exceptional customer care.
HIPAA Compliant EHR Software
Understanding the importance of compliance and security in healthcare, TriMed EHR's 24/7 Support plays a vital role in maintaining the integrity of our HIPAA Compliant EHR Software. Our support team is not only responsive but also well-versed in the nuances of HIPAA regulations, ensuring that any assistance provided aligns with compliance standards. This constant availability is part of our commitment to keeping your patient data secure and your practice compliant, all while offering immediate support for any EHR-related queries or concerns.